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The Relationship of the Balanced Scorecard Perspectives on Business Performance of Private Pathology Laboratories in Nigeria

O. J. Erhirhi, C. C. Igwe

The objectives of this research work address the relationship between the financial, the customer, the internal business process, and the learning and growth perspectives respectively on business performance. The approach that was employed in satisfying the objectives of this research was to first and foremost come up with hypotheses, directed at testing to see if there is any association between the perspectives of the balanced scorecard and the business performance within private pathology practice. A quantitative method using a structured questionnaire was adopted for data collection from a cross section of private pathology laboratories operating within Nigeria. The feedback from respondents were analysed statistically using the linear regression analysis model. The results obtained from this analysis revealed the standpoint of the financials, the customers, the internal business processes, and the learning and growth perspectives of the balanced scorecard in relation to the business performance in a developing economy. The study showed that whilst the financial and the internal business process perspectives have a direct relationship with business performance, there exists an inverse association between the customer and the learning and growth perspectives on business performance of private pathology laboratories in Nigeria.