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Patient Satisfaction and Associated Factors among Adults Attending Art Clinic at Dessie Refferal Hospital, Amhara Region, Ethiopia

Zebene Mekonnen Assefa

The pandemic of Human Immunodeficiency Virus/acquired immune deficiency syndrome (HIV/ AIDS) is a major public health problem globally. Anti-Retro Viral treatment (ART) is a life-saving treatment for People Living with Human Immunodeficiency Virus (PLWHA) and the ART centers provide comprehensive services to all PLWHA enrolled under the ART services. Satisfied patients are more likely to comply with their treatment, which is in turn associated with better clinical outcomes. Objective: The objective of this study was to assess the level of Adult patient satisfaction on ART service and associated factors among patients on ART in Dessie Referral Hospital, South Wollo, Amhara, Ethiopia, 2019. Conclusion: The present study showed that the current status of the overall satisfaction of patients towards hospital based ART services was moderate. Patient satisfaction was associated with age of respondents, educational status, travel distance to reach health facility and perceived level of stigma and discrimination. The hospital management should work on increasing access to service, devise innovative ways to reduce perceived level of stigma and discrimination and further research should be done to explore further possible factors of patient dissatisfaction.