Eunice Nkambule & Prof Krishna Govender
Since the mini-bus taxi industry contributes to approximately 65% of all public transport in South Africa, this study explored its effectiveness and importance to the Gauteng Province in South Africa. An exploratory study conducted among a sample of 73 mini-bus taxis commuters and taxi operators revealed that the mini-bus taxis are assumed to be convenient, not time bound, accessible and affordable to the poor majority, and that it addresses the transport needs in areas where regulated and formalised public transportation is out of reach. Nevertheless, challenges pertaining to regulation, infrastructure, safety, customer care, and the environment in which the mini-bus taxi industry operates do present themselves. The researchers recommend an inclusive and integrated infrastructure system/strategy, which would hopefully address the challenges.